Microsoft MB-280 Exam

Description

MB-280 Microsoft Dynamics 365 Customer Experience Analyst Exam

As a candidate for the Microsoft Dynamics 365 Customer Experience Analyst exam, you are expected to have participated in or plan to participate in Dynamics 365 Sales implementations, with a solid understanding of an organization’s sales process and the seller’s user experience. You should be able to demonstrate the capabilities of Dynamics 365 Customer Insights – Data and Customer Insights – Journeys. Your responsibilities include configuring, customizing, and extending the functionality of Dynamics 365 Sales to develop business solutions that support and enhance the company’s sales process. This involves tasks such as configuring standard and premium features, implementing collaboration tools, setting up security models, performing customizations, extending functionality with Microsoft Power Platform, and deploying the Dynamics 365 App for Outlook. You must have experience configuring model-driven apps in Microsoft Power Apps, with knowledge of accounts, contacts, activities, leads, opportunities, and Dataverse solutions. Additionally, familiarity with components like forms, views, dashboards, Power Automate cloud flows, and the Dataverse security model is essential for this role.

Skills Measured In Microsoft MB-280 Exam

Implement Dynamics 365 Sales (25–30%)
Configure and customize Dataverse and model-driven apps (25–30%)
Implement the Dynamics 365 App for Outlook (10–15%)
Implement security and customizations in Dynamics 365 Sales (10–15%)
Demonstrate Dynamics 365 Customer Insights capabilities (10–15%)
Extend and enhance Dynamics 365 Sales capabilities (5–10%)

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